{"id":52513,"date":"2023-08-02T13:18:00","date_gmt":"2023-08-02T13:18:00","guid":{"rendered":"https:\/\/business.ticketmaster.fr\/fr\/?p=52513"},"modified":"2026-02-24T04:03:08","modified_gmt":"2026-02-24T04:03:08","slug":"tm1-spotlight-the-event-day-experience-at-spectrum-center","status":"publish","type":"post","link":"https:\/\/business.ticketmaster.fr\/en\/tm1-spotlight-the-event-day-experience-at-spectrum-center\/","title":{"rendered":"TM1 Spotlight: The Event Day Experience at Spectrum Center"},"content":{"rendered":"\n<p>It\u2019s event day at the Spectrum Center in Charlotte, NC, and Marina Jaramillo, Director of Arena Ticketing is preparing for the evening\u2019s spectacular show. Armed with a decade of ticketing experience and the power of TM1, Marina is ready to create an unforgettable, and easier-than-ever, event day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Preparing for the Big Day<\/h2>\n\n\n\n<p>Leading up to event day, Jaramillo kicks off event creation by logging into TM1 for seat map scaling updates. With the help of TM1, what used to take hours can now be completed in just minutes \u201cWith TM1 Events, we\u2019ve streamlined our workflow and can have an event built within 30 to 60 minutes,\u201d she exclaims.&nbsp;<\/p>\n\n\n\n<p>Jaramillo also appreciates the platform&#8217;s flexibility, unlocking the ability to set up presale and settlement codes, set ticket limits and build the perfect ticket design. And the best part? Complete independence. Marina can complete a majority of the setup without waiting on a programming team.<\/p>\n\n\n\n<p>With collaboration at the center of event success, Marina shares access with promoters to expedite the process and ensure that pricing is correct across the board thanks to TM1\u2019s ability to both scale a venue and develop floor plans,&nbsp; ensuring a top-notch event creation experience for both Marina and promoters.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/tmglobalhub.wpengine.com\/wp-content\/uploads\/2023\/08\/IMG_3235-1024x768.jpg\" alt=\"\" class=\"wp-image-5034\" \/><figcaption class=\"wp-element-caption\"><em>Tomorrow X Together takes the stage at Spectrum Center on May 6, 2023, with an unforgettable performance.<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">TM1 Improving the Fan Experience<\/h2>\n\n\n\n<p>In the dynamic world of live events, last-minute changes are all too common. To address this challenge, Marina&#8217;s team leverages TM1 Events to set up entry pre-event with meticulous planning and well-defined rules. The platform&#8217;s real-time editing capabilities provide the flexibility needed to adapt quickly without requiring additional support. &#8220;Timelines are constantly changing, so having the ability with TM1 to alter timelines, change pricing and scaling has been really successful for us,&#8221; Marina explains.<\/p>\n\n\n\n<p>At the core of her role is ensuring that fans have a positive experience from purchase to performance, regardless of their age or experience with digital platforms. Marina&#8217;s team strategically uses TM1 Entry and SafeTix to streamline the process of getting fans to their seats with ease. &#8220;SafeTix and digital ticketing have become the new industry standard, but I still think of my grandfather attending a concert without a mobile phone and having a physical ticket,&#8221; Marina shares. &#8220;We want to ensure that everyone has a great experience regardless of their comfort level with technology.&#8221;<\/p>\n\n\n\n<p>By focusing on the setup of entry in TM1 pre-event, Marina&#8217;s team efficiently handles potential challenges, providing seamless experiences for attendees and optimizing the event&#8217;s success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Post-Show Partnership<\/h2>\n\n\n\n<p>As fans head on home, Marina collaborates with both the Finance team and the event\u2019s promoter to balance out any remaining financial settlements. \u201cTM1 Reports has been such a helpful resource during settlement,\u201d Marina says while emphasizing its efficiency above all. And just like pre-show pricing and scaling, Marina can extend TM1 access to promoters, so they can pull audits and sales data on their own and close the book on event day.<\/p>\n\n\n\n<p><em>A big thank you to Marina Jaramillo from Spectrum Center for sharing her Ticketmaster story. We\u2019re thrilled to play a part in creating positive memories for both fans and venue staff alike.<\/em><\/p>\n\n\n\n<p><br>Want to learn more about Ticketmaster\u2019s solutions for your event? <a href=\"https:\/\/business.ticketmaster.fr\/contact\/\">Get in touch with us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s event day at the Spectrum Center in Charlotte, NC, and Marina Jaramillo, Director of Arena Ticketing is preparing for the evening\u2019s spectacular show. Armed with a decade of ticketing experience and the power of TM1, Marina is ready to create an unforgettable, and easier-than-ever, event day. Preparing for the Big Day Leading up to [&hellip;]<\/p>\n","protected":false},"author":95,"featured_media":52514,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"58208,53131,57903,54196,48027,56711","_relevanssi_noindex_reason":"","footnotes":""},"admin-category":[],"content-type":[396],"solution":[637,633],"segment":[],"venue":[],"topic":[672],"class_list":["post-52513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-solutions","category-product-solutions","tag-event-day","tag-spectrum-center","tag-ticketmaster","tag-tm1","tag-tm1-entry","content-type-article","solution-event-day","solution-expert-partnership","topic-box-office-tools"],"acf":[],"_links":{"self":[{"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/posts\/52513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/users\/95"}],"replies":[{"embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/comments?post=52513"}],"version-history":[{"count":0,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/posts\/52513\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/media\/52514"}],"wp:attachment":[{"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/media?parent=52513"}],"wp:term":[{"taxonomy":"admin-category","embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/admin-category?post=52513"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/content-type?post=52513"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/solution?post=52513"},{"taxonomy":"segment","embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/segment?post=52513"},{"taxonomy":"venue","embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/venue?post=52513"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/business.ticketmaster.fr\/en\/wp-json\/wp\/v2\/topic?post=52513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}